Shipping policy
Shipping Policy
At Say it with METAL, every sign is made to order specifically for you. Because each piece is personalized, please allow time for production before your order ships.
Processing and Production Time
Most orders are produced and ready to ship within 5–7 business days after your order is accepted.
Business days do not include weekends or major holidays.
During periods of unusually high order volume, severe weather, carrier disruptions, or other circumstances outside our control, processing or delivery may take longer.
Shipping Rates
For U.S. orders:
- Free shipping on orders over $75
- $10 shipping on orders under $75
This matches SIWM's current commercial shipping setup. SIWM_Meta_Validation_Framework_…
Delivery Time
Delivery time begins after production is complete and the order has shipped.
Any delivery dates or transit times provided are estimates only and are not guaranteed. Carrier delays, weather, service interruptions, or other circumstances outside our control may affect delivery.
Order Tracking
When tracking information is available, it will be sent to the email address provided with your order.
Please allow time for the carrier's tracking system to update after your shipping confirmation is received.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Because our products are made to order, please contact us at cs@sayitwithmetal.com as soon as possible if you notice an error in your shipping information.
Once an order has entered production or has shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your order appears to be lost in transit, please contact us at cs@sayitwithmetal.com so we can review the shipment.
Carrier delays do not automatically qualify an order for a refund, but we will work with you to determine the appropriate next step.
Damaged, Defective, or Incorrect Orders
If your sign arrives damaged, defective, or materially different from what you ordered due to an error on our part, please contact us within 14 days of delivery.
Please include your order number and clear photographs showing the issue.
Qualifying claims will be handled in accordance with our Refund Policy and Perfect Pup Promise.
Personalized and Made-to-Order Products
Because every Say it with METAL sign is personalized and made specifically for the customer who ordered it, orders cannot generally be returned or exchanged due to change of mind, incorrect customer-entered personalization, or incorrect selections made at checkout.
Please review all personalization, size, color, mounting, and shipping information carefully before submitting your order.
Questions
For shipping questions, contact:
Say it with METAL
cs@sayitwithmetal.com